Carers Allowance Contact Number


Carers Allowance Contact Number
0843 509 2173

Below you will find some of the latest news and other useful information about Carers Allowance including how to contact Carers Allowance

Carers Allowance Contact Number

CARER’S ALLOWANCE: 0843 509 2173

If you want to contact the Carer's Allowance support team, click or dial 0843 509 2173.

This phone number directs you straight to the Carer's Allowance Unit within the Department for Work and Pensions and can be used for talking about existing claims including reporting a change in circumstances or for those wishing to make a new claim for carer's benefits.


The Carer's Allowance is designed to provide monetary benefits to people who regularly care for others who may be disabled or infirm. The Carer’s Allowance is a state benefit provided by the UK Government to assist those people who provide care for others. If you qualify to receive the Carer’s Allowance, you will get £62.10 in benefits which is provided to help you to look after someone with substantial caring needs. 


As of January 2016, the amount you can receive in benefit from the Carer’s Allowance stands at £62.10 a week. Carer’s Allowance is not a means-tested benefit which means that your income and financial status are not considered when making an application. However; if you are currently in receipt of means-tested benefits, these may be reduced by the amount you receive from the Carer’s Allowance benefit. Means-tested benefits include:

  • Income Support
  • Income Based Job Seekers Allowance
  • Universal Credit
  • Pension Credits
  • Housing Benefit

 The fact that your means-tested benefit is reduced by the amount you receive in Carer’s Allowance may make it seem that it is not worth applying, but it is. In the case that you are receiving means-tested benefits, you may still be entitled to a Carer Premium payment. This is calculated based on your personal financial circumstances and not everyone will receive the full amount. You may also be entitled to a Council Tax reduction.

As with most benefit applications, there are many factors that can affect what you are entitled to and how much you will receive. To discuss your personal situation, please call the Carer’s Allowance Helpline on 0843 509 2173.


The UK Government provides a simple checklist to check your eligibility for receiving the Carer’s Allowance.

  • You are 16 years or over
  • You spend 35 hours a week or more caring for someone
  • You have been in England, Scotland or Wales for at least 2 of the last 3 Years
  • You normally live in England, Scotland or Wales (or abroad as a member of the Armed Forces) * Please note that the qualifying rules are different for Northern Ireland.
  • You are not in Full Time Education or studying for 21 hours a week or more.
  • You earn no more than £110 per week (after taxes, care costs and 50% of what you pay into your pension)

If you meet the above criteria, there’s a good chance that you are eligible to receive the Carer’s Allowance benefits. However, you might not be entitled to Carer’s Allowance if you are in receipt of other types of benefit such as:

  • Contribution Based Employment and Support Allowance
  • Contribution Based Jobseeker’s Allowance
  • State Pension
  • Bereavement Allowance
  • Incapacity Benefit
  • Industrial Death Benefit
  • Maternity Allowance
  • War Widow’s or Widower’s Pension
  • Widowed Mother’s Allowance
  • Widowed Parent’s Allowance
  • Widow’s Pension
  • Severe Disablement Allowance
  • Training Allowance
  • Unemployability Supplement 
  • Universal Credit

In addition to your personal qualifying circumstance, the person you care for must already be in receipt of one of the following government benefits:

  • Personal Independence Payment (PIP) daily living component
  • Disability Living Allowance (DLA) - the middle or highest care rate
  • Attendance Allowance
  •  Constant Attendance Allowance at or above the normal maximum rate with an Industrial Injuries Disablement Benefit, or basic (full day) rate with a War Disablement Pension
  • Armed Forces Independence Payment (AFIP)

Irrespective of your personal financial circumstances it certainly worth calling the Carer’s Allowance team on 0843 509 2173. Each case is assessed individually and they can check your entitlement for you. Your current benefits will not be affected by simply making an enquiry and you may find that your benefit entitlement can be increased.

Please have your National Insurance number and the Date of Birth & Address of the person you care for to hand before calling.


Yes you do. You will still be entitled to receive the Carer’s Allowance benefit if you take a break. The limitations for taking a break are as outlined below:

  • You can take a break of up to 12 weeks a year if either of you or the person you are caring for go into respite care or hospital
  • You can take a break of up to 4 weeks a year if either of you or the person you are caring for go on holiday

If you are unsure about what constitutes a "break", please contact the Carer’s Allowance phone number on 0843 509 2173.


Yes you can. You can ask for a “Mandatory Reconsideration” within a month of the decision date and this is the first step in any appeal process. Whatever happens, you MUST do this before the time has expired otherwise any subsequent appeal to the tribunal is unlikely to be heard.

To find out how to make a mandatory reconsideration, please call 0843 509 2173 to speak to the Carer’s Allowance advisors. 


The quickest and easiest way of contacting the Carer’s Allowance support team is by phoning 0843 509 2246. This is the best number to contact the Carer’s Allowance team. Alternatively, you can write to them at the address detailed below.


Apply for Carer's Allowance

You can apply for Carer's Allowance online or by using form DS700

published this article on . It was last updated on .

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Companies in the UK can have landline phone numbers (01 Numbers and 02 Numbers), Non Geographic Numbers (03 Numbers, 05 Numbers, 08 Numbers and 09 Numbers) or even mobile contact numbers (07 Numbers).

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